Data processing terms
These terms apply when a Social.ng customer acts as controller and asks Social.ng to process personal data on the customer's behalf.
Instructions and confidentiality
We process customer data only to provide the contracted service, follow documented customer instructions and meet applicable law. People with access are bound by confidentiality and receive only the access their work requires.
Security and subprocessors
Controls include encrypted transport, access separation, audit logging, backup and recovery procedures, vulnerability management and incident response. We require subprocessors to protect data under equivalent obligations and remain responsible for their work.
Requests, incidents and deletion
We assist with data-subject requests, security assessments and legally required impact reviews. We notify affected customers of confirmed incidents without undue delay. At the end of service, customer data is returned or deleted unless law requires retention.
Records and questions
Enterprise customers can request relevant security and processing information through Support.ng. Requests must protect other customers, system security and confidential information.